Terms of Service

IMPORTANT – PLEASE CAREFULLY READ AND ENSURE YOU UNDERSTAND THIS TERMS OF SERVICE BEFORE ACCESSING, USING, OR ENGAGING WITH OUR WEBSITE OR PLATFORM. You may only apply for, open, and maintain an Account with Rizoka (“Account”) and/or otherwise access or use the Services if you agree to this Terms of Service. Please print and retain a copy of this Agreement for your personal records.

Introduction

Rizoka is a Financial Technology company. Rizoka is not a Licensed Bank. All Financial transactions are done through our licensed partners.

Terms of Service

This User (“Agreement”) governs the choice you make for using the Rizoka Services, a company incorporated in Nigeria as (Rizoka Technologies Limited) to engage in the development and deployment of innovative financial technology solutions.

This User Agreement applies to your entire use of Rizoka products and services and any future updates and features or services that may be offered by Rizoka Limited on our mobile app or on our website not minding if you are a visitor or a customer. The Services are provided to you subject to this.

By using Rizoka Services you accept and agree to be bound and abide by these Terms. If you do not agree with any part of the Terms, please do not proceed to creating an account.

Third-Party Service Providers

By using Rizoka Services, you expressly acknowledge and authorize Rizoka to share your information with our third-party service providers. These providers depend on the exact service you may be looking to be offered which includes: 9PSB for NGN Banking Services for deposit and withdrawals, funds transfers and other NGN banking Services as offered on the Rizoka platform and a Licensed (FDIC) insured third-party service provider for USD Virtual Account to securely make cross-boarder payment and Stablecoin. We use various Airline partners to offer Flight ticket booking both Domestic and International and your use of these services through our platform is subject to the specific partner’s terms of use. We also use third party for Gift Card Purchases and several service providers for airtime, Data and bill payment services respectively.

Your use of these services through the Rizoka website and mobile app is subject to the respective partners terms of service and privacy policies. Pursuant to these Terms of Use, you are authorizing and approving Rizoka to create an account for you and administer this accounts on your behalf, to consent and agree to necessary terms and policies (where applicable) on your behalf, and to carry out transaction on our platform on your behalf as instructed by you such as (transfer, deposits, airtime purchase, bill payment, flight booking, and others such as the Gift Cards, Sell and more) that you may provide to us from time to time with respect to this third-party service providers.

You agree that Rizoka may access and retrieve your information from these accounts in order to display a specific information to you and facilitate your use of those services through the Rizoka Platform.

You agree that Rizoka reserves the right to restrict and block your account when you violate the terms of service of these service providers.

You acknowledge that Rizoka has the right to restrict a transaction when the transaction is suspected to be fraudulent or linked to money laundering or terrorism financing.

You also acknowledge that Rizoka have the authority to close all third-party services rendered to you whenever you terminate your Account with Rizoka.

To the extent permitted under applicable law, you understand and agree that Rizoka, in its capacity to act on your behalf with our third-party business partners.

You agree that Rizoka will not be liable to you for any losses, expenses, damages, liabilities, charges and claims of any kind or nature whatsoever (including without limitation, any legal expenses and costs and expenses relating to investigating or defending any demands, charges and claims) (collectively, “Losses”) incurred by you with respect to any of the third party accounts, except to the extent that such Losses are actual losses proven with reasonable certainty and are the direct result of Rizoka (“The Company’s error”) during the term of this Agreement.

Without limitation, Rizoka shall not be liable for Losses resulting from or in any way arising out of:

  • Any action of yours
  • Force majeure or other events beyond the control of Rizoka
  • Without limitation any failure, default or delay in performance resulting from computer or other electronic or mechanical equipment failure
  • Unauthorized access
  • Strikes, pandemics, failure of common carrier or utility systems, severe weather or breakdown in communications not reasonably within the control of Rizoka or other causes commonly known as “acts of god”, or
  • General market conditions unrelated to any violation of this Agreement by Rizoka.

You may, at any time and at no cost to you, obtain a copy of this Agreement by accessing the Website or through the Rizoka App available on Google Play Store and App Store for iOS users.

Account Opening

Types of Account. We currently offer Individual and Business Account on our platform.

NGN Account and Requirement

We currently offer a personal Account for Nigerian users (NGN Wallet) for a specific individual who meet the requirement which operate for one customer to another customer, a customer to another bank within the boundaries of the Federal Republic of Nigeria, transfers with friends and family, and other people whom you know. Personal Wallet may also be used to make Authorized business payments as described in this Agreement.

Some features of Personal Accounts may be limited based on how you wish to use the Services, how much you need to send or spend, and what we know about you. We may also require that you provide additional information in order to complete a Payment Transaction. Personal Accounts may not be used to receive business, commercial or merchant transactions.

In accordance with Applicable Law of Federal Republic of Nigeria, we are required to apply due diligence measure aimed at the prevention of money laundering and terrorist financing before you can open an operate Account on our platform. Among other measures, we are required to first collect your BVN in other to verify your identity and collect personal information about you and the use of services provided to you and any suspicions of money laundering or terrorist financing which we may develop with regard to you or use of the services provided to you.

You are required to provide us with all information and documents which we demand from you in order to apply the due diligence measures referred to in clause 1 or to perform any other obligations under Applicable Law and/or this Agreement.

At a minimum, you must provide the following as part of your application to us to provide Services to you.

  • Email address, date of birth, and nationality
  • Current phone number
  • Current home address

As a proof of your identity, a copy of any of the following documents:

Other Requirement: BVN or NIN during onboarding is required to offer services on the Tier 1 Level with a face liveness capture in other to confirm the authenticity of the BVN or NIN supplied for further verification. NIN. Proof of address such as water bill, electricity bill, rent receipt or other valid proof dim fit for verification as a proof of your address. Live photo capture. Signature.

USD Account Opening

Type of USD Account: We currently offer Individual and Business Account.

The USD account offered on Rizoka platform enables you to receive payment globally from foreign based clients, friends, family, relatives, international employers, payment for goods and services rendered and from freelance platforms like Upwork, Fiverr, PayPal, Payoneer and many others through ACH FedWire, FedNow e.t.c.

Requirement

Individual Account:

  • Name (as displayed on your Government ID Card)
  • Residential Address
  • State of Residence
  • City
  • Date of Birth
  • Government Issued ID card (Passport, Drivers License, State ID, Voters Card, NIN)
  • Source of funds
  • Expected Monthly Income

We may also require additional information if we are not satisfied with the details supplied and we have rights to reject your application if we fill your information is not accurate therefore, you must attest that the information provided are accurate and not false, inaccurate in any form.

Business Account:

  • Name of Company’s Legal Name
  • Company’s Trade name
  • Company Registration Certificate
  • Registered Business Address
  • Memart/Article of Association
  • Tax Identification Number (TIN)
  • State of Operation
  • Proof of Business Address (Bank Statement)
  • Details of Ultimate Beneficiary Owner (UBO)

Transaction Limit: Please see details in your Personal Account on Rizoka platform.

Safeguarding Your Account

It is your duty to safeguard your Rizoka account and you must take all reasonable precautions to keep your account safe to prevent fraudulent use of them. You must use reasonable endeavours to prevent any unauthorized access to the use of your Rizoka account and should notify us immediately by email at contact@rizoka.com or call our business concierge +234 (201) 330 – 6155 if you notice any unauthorized access or use, or any suspicion to your account occurs any time.

  • Your login for your Account should not be disclosed to anybody or kept in written form to prevent fraud and misuse of your account. We also recommend that obvious passwords, such as your name or the phase “password”, are not used.
  • You should also take care to ensure that no one hears or sees your login details when you use it
  • Do not disclose your full login details or password to anyone, including the Police and us
  • Never write your password down and keep it where an unauthorized person can get access to it
  • Change your login details and / or password immediately and inform us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to
  • Keep any computer / device you use to access the App secure and use up to date virus checking software and personal firewall software
  • Never access the App from any shared device (or any public internet access device or access point) or any device connected to a local area network
  • Make sure you always log out of the App or website, and never leave your device unattended when you are logged in
  • Never share any Account details or payment details on social media or any website.

Executing Transactions

You can use your balance to execute Transactions such as transfer to other banks, buy airtime, pay utility bills, book flight and by way of using the services offered by the Rizoka Platform.

Our Duties

We review account and payment Transaction activity at various times, including when you initiate a transfer of funds to ensure full compliance with applicable laws of the federation and amongst other things, suspicious or illegal activity. If and where appropriate we have the right to refuse any Payment Order and / or delay and investigate the execution of the Payment Transaction where:

  • We believe or suspect that a Payment Transaction may be fraudulent, money laundering, terrorism financing or relate to any other criminal activity;
  • Or applicable Law prohibits the Payment Transaction from being executed and we are required to carry out further financial crime checks;

In addition to the actions set out above, we reserve the right to also take any of the following actions following a review:

  • Hold funds subject to a Payment Transaction;
  • Suspend or terminate your Account;
  • Seize funds/Account to comply with a court order, warrant, and / or other legal process; and / or
  • Reverse a Payment Transaction (i.e. return funds to the payer account).

If a Payment is subject to an investigation, we may place a hold on the payment and a hold on your account prior to the Applicable Laws of the Federal Republic of Nigeria and also provide notice to the recipient. Following our review, we may either approve or cancel the Payment Order. If we approve a Payment Order, we shall provide notice to the recipient. If the Payment Order has been cancelled, we may, subject to the Applicable Laws, return the money to your account balance. Where an investigation is ongoing, we reserve the right to freeze your Account.

We also reserve the right to freeze and block your Account if we discover any funds to have been acquired illegitimately or where you are unable to provide details of the original source of the funds from your Sending Account to your Rizoka account.

If a Payment is rejected or delayed, provided it is permitted by Law, you will be informed of the reason and action taken but if that is not possible immediately, you will be notified after.

Indemnify me:

If an unauthorized payment is done through your account when you have a lost or stolen device or a situation where you have failed to keep your Verification Details safe, you are liable to your losses alone and where there is theft or misappropriation of verification that was not detectable by you prior to the Payment Transaction.

But you shall not bear any liability for unauthorized payment transactions in cases where: The damage was caused by our action or negligence (including that of our employees and/or agents).

Except where you have acted fraudulently, you shall bear any liability for unauthorised Payment Transaction in such cases.

You will bear full liability for any unauthorized transactions in cases where:

  • You have committed fraud; or
  • You have intentionally or due to gross negligence breached one or several of the obligations regarding the keeping of your account safe as stipulated in this agreement and a situation where you deliberately failed to notify us without undue delay of becoming aware of the loss, theft or misappropriation of use of the authentication tools.
  • As an individual using our website or mobile application to carry out transactions, in situations where you have failed to identify a fraudulent transaction carried out on your personal account within a period of not more than 5 working days. You are liable for such damages and the consequences thereafter.

Charges

You may be charged an Electronic Levy/Stamp Duty of ₦50 which will be deducted from your account each time you make a bank transfer above ₦10,000 from your Rizoka NGN account to Rizoka user or other Nigeria Banks. Rizoka and its affiliates are not liable for this. This is a guideline from the Federal Government of Nigeria.

ACH Deposit: $2 minimum deposit fee capped at $20.
FedWire Deposit: 1% on any FedWire deposit and a fixed $20 wire processing fee.

Termination of Agreement

Upon termination of this Agreement for any reason, we have the right to restrict your access to the Services we offer, including deactivating your Account to stop your access to the Services and the use of our third-party services.

Upon the termination of this Agreement, we shall:

  • Stop any Payment Transactions that have not yet been received;
  • Close your Rizoka account including your E-Wallet.
  • Also, we will have no further obligations towards you in respect of this Agreement.
  • We will redeem all monetary balance in your Rizoka account to your designated account as chosen by you and we shall deduct all monetary charges in this regard.

Fees

You are obliged to pay us the fees for the services provided to you by us under this Agreement. In case there are charges for a service provided to you, we shall debit funds from your Rizoka balance accordingly without notifying you.

Contact Us

If you have further questions about these terms of service, kindly reach out to us via:
Email: contact@rizoka.com

IMPORTANT – PLEASE CAREFULLY READ AND ENSURE YOU UNDERSTAND THIS TERMS OF SERVICE BEFORE ACCESSING, USING, OR ENGAGING WITH OUR WEBSITE OR MOBILE APPLICATION. YOU MAY ONLY APPLY FOR, OPEN, AND MAINTAIN A PERSONAL OR A BUSINESS ACCOUNT WITH RIZOKA (“ACCOUNT”) AND/OR OTHERWISE ACCESS OR USE THE SERVICES IF YOU AGREE TO THIS TERMS OF SERVICE. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR PERSONAL RECORDS.

Introduction

Rizoka is a Financial Technology company. Rizoka is not a Licensed Bank. All Financial transactions are done through our licensed partners.

Terms of Service

This User Agreement applies to your entire use of Rizoka’s products and services and any future updates and features or services that may be offered by Rizoka on our website https://rizoka.com and our mobile app not minding if you are a visitor or a customer. The Services are provided to you subject to this agreement.

By using Rizoka Services you accept and agree to be bound and abide by these Terms. If you do not agree with any part of the Terms, please do not proceed to creating an account.

You acknowledge and agree that by using the Services, your data, including any personal information, may be collected, used, transferred and processed in accordance with our Privacy Policy.

These Terms include a mandatory arbitration provision and a waiver of class actions.

Permitted Uses

You may use Rizoka platform solely for lawful purposes related to our financial service offerings.

You agree not to:

  • Use Rizoka platform for any illegal, fraudulent, money laundering purpose.
  • Misrepresent your identity or provide false information.
  • Engage in any conduct that could damage, disable, or impair the platforms functionality.

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your credentials.
  • Notify us immediately of any unauthorized use of your account.

Type of USD Account

We currently offer Personal and Business Account.

Personal Account

Eligibility: You must be at least 18 Years of age and must have a valid means of identification and must have a valid residential proof of address to be eligible for a personal account.

Business Account:

Eligibility: You must be at least 18 years old and have a legal business entity or legal representative of such entity to access and use Rizoka Services. By using the service, you represent and warrant that you are eligible to use the services and that you will comply with all applicable laws and regulations.

Requirement

Full Name, Residential Address, Date of Birth, Email Address, Phone Number

Proof of Identity: a copy of any of the following documents:

  • a valid passport; or
  • a valid State or national Identification Card;

Proof of Address: a copy of any of the following documents:

  • a valid Drivers License;
  • lease contract
  • recent bank statement
  • Recent government issued tax statement
  • Recent utility bill

Personal Account

  • Name (as displayed on your Government ID Card)
  • Residential Address
  • State of Residence
  • City
  • Date of Birth
  • Government Issued ID card (Passport, Drivers License, State ID, Voters Card)
  • Source of funds.
  • Expected Monthly Income

We may also require additional information if we are not satisfied with the details supplied and we have rights to reject your application if we feel your information is not accurate therefore, you must attest that the information provided are accurate and not false, inaccurate in any form.

Business Account

  • Name of Company’s Legal Name
  • Company’s Trade Name
  • Company Registration Certificate
  • Registered Business Address
  • Article of Association
  • Tax Identification Number (TIN)
  • State of Operation
  • Proof of Business Address (Bank Statement)
  • Details of Ultimate Beneficiary Owner (UBO)

Transaction Limit: Please see details in your Personal Account on Rizoka platform.

Safeguarding Your Account

It is your duty to safeguard your Rizoka account and you must take all reasonable precautions to keep your account safe to prevent fraudulent use of them. You must use reasonable endeavours to prevent any unauthorized access to the use of your Rizoka account and should notify us immediately by email at contact@rizoka.com or call our business concierge +234 (201) 330 - 6155 if you notice any unauthorized access or use, or any suspicion to your account occurs any time.

  • Your login for your Account should not be disclosed to anybody or kept in written form to prevent fraud and misuse of your account. We also recommend that obvious passwords, such as your name or the phase “password”, are not used.
  • You should also take care to ensure that no one hears or sees your login details when you use it
  • Do not disclose your full login details or password to anyone, including the Police and us
  • Never write your password down and keep it where an unauthorized person can get access to it
  • Change your login details and / or password immediately and inform us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to
  • Keep any computer / device you use to access the App secure and use up to date virus checking software and personal firewall software.
  • Never access the App from any shared device (or any public internet access device or access point) or any device connected to a local area network
  • Make sure you always log out of your personal account, and never leave your device unattended when you are logged in and
  • Never share any Account details or payment details on social media or any website.

Modifications to these Terms

Rizoka may update any of these Terms at any time and at our sole discretion. Please check this site periodically for updates to these Terms so you are aware of any changes. We may update these Terms from time to time to reflect changes to our product and service deliveries on Rizoka’s platform. When we make some changes to these Terms, we will notify you through In app notification at the top of your mobile application. Your continued use of our Services, Site and mobile application and/or products after the Effective Date of any such changes constitutes your acceptance of the updated Terms.

Intellectual Property

All content on Rizoka, or associated with Rizoka’s Services or products, including but not limited to text, graphics, logos, images, videos, mobile application, and trademarks ("Intellectual Property"), is owned by and licensed to the Company and is protected by intellectual property laws.

We grant you a revocable, limited, non-exclusive, non-transferable, and non-sublicensable license to access and use Rizoka Platform and Services for their intended purpose, subject to your compliance with these Terms. You may not copy, modify, distribute, sell, or otherwise use our Intellectual Property without our prior written consent.

Feedback

If you provide Rizoka with reports, comments, suggestions, ideas, or other feedback regarding the products and Services, or our Company in any capacity, whether written or oral (“Feedback”), you grant Rizoka a worldwide, royalty-free, perpetual, irrevocable license to use, modify, distribute, and otherwise exploit such feedback for any purpose, including the development, improvement, and marketing of products and services. You acknowledge that Rizoka has no obligation to use or respond to your feedback, and that all feedback is provided on a non-confidential basis, without compensation or further obligation to you.

Confidential Information

You agree that certain non-public information provided by Rizoka to you, including information relating to our Services or Rizoka’s business processes that is considered confidential by Rizoka or that a reasonable person would understand to be confidential will be held by you in strict confidence and treated as the confidential and proprietary property of Rizoka. You will not disclose any of the foregoing to any person, unless specifically authorized to do so in writing by Rizoka or unless required by law.

Rizoka will take reasonable efforts to maintain in confidence any non-public information provided by you to Rizoka that is expressly identified by you as confidential or that a reasonable person would understand to be confidential. Rizoka will not disclose confidential and non-public records and information of you to any person, unless specifically authorized to do so by you or unless required by law.

Prohibited Use

You agree not to:

  • Use Rizoka platform, products and services to violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to any systems or networks associated with the us.
  • Interfere with or disrupt the operation of the site or services.
  • Use automated means (e.g., bots, scrapers) to access or interact with the Website or mobile application without our permission.

We reserve the right to monitor, restrict, suspend, or terminate your access to our platform if we determine or discover in our sole discretion, that you have violated these Terms.

Data Usage Including for Improvement and Development

By using our Site and Services, you acknowledge that you have read and agree to our Privacy Policy. The policy explains how Rizoka collects, uses, and protects data. You understand that the use of Rizoka’s Services may mean that another company’s privacy policy may govern your usage.

We implement industry-standard security measures to protect your information. However, we cannot guarantee absolute security. You acknowledge and accept the risks of transmitting data over the internet.

By using our services, you acknowledge and agree that Rizoka may collect, process, and use your data (including but not limited to usage data, transactional data, and Feedback) for the following purposes, without the need for further consent:

  • Product and Service Improvement: To enhance, optimize, and refine our existing products and services, including the development of new features, functionalities, and updates.
  • Development of New Products: To use your data to research, design, and develop new products, services, and features, including for artificial intelligence (AI) and machine learning models, as well as traditional models.
  • Training AI Models: To use the data for the purpose of training, fine-tuning, and improving AI algorithms, machine learning models, and other analytical systems to provide better user experiences, enhance decision-making, and improve the overall quality of services offered.
  • Business and Analytical Purposes: To analyse trends, usage patterns, and customer preferences to improve our business operations, marketing strategies, and customer support services.

By using our services, you grant Rizoka a worldwide, royalty-free, perpetual, irrevocable license to use, store, and process the data provided in connection with these activities.

You understand and agree that your data may be encrypted, anonymized, or otherwise processed to protect your privacy while being utilized for the above purposes.

Additional Communications

You consent to accept and receive communications from Rizoka, including e-mail, text messages, telephone calls, and push notifications to the phone number you provide. These are non-telemarketing communications hence may be generated by our team to keep you on the know including for the purposes of, but not limited to, secondary authentication, receipts, reminders and other notifications.

You certify, warrant and represent that the telephone number you have provided to us is your personal or business contact number and not someone else’s.

You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us.

You agree to promptly alert us whenever you stop using a telephone number. Standard message and data rates applied may be applied by network carrier which may apply to the text messages Rizoka sends you. We may modify or terminate our SMS messaging services from time to time, for any reason without liability to you.

You may only opt-out of receiving email message communications by replying following the amil guidelines

Disclaimers

No Warranties: The platform, any products, and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted or error-free operation.

Limitation of Liability: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Services, including but not limited to data loss or business disruption, even if advised of the possibility of such damages.

Our Duties

We review account and payment Transaction activity at various times, including when you initiate a transfer of funds to ensure full compliance with applicable laws of the federation and amongst other things, suspicious or illegal activity. If and where appropriate we have the right to refuse any Payment Order and / or delay and investigate the execution of the Payment Transaction where:

  • We believe or suspect that a Payment Transaction may be fraudulent, money laundering, terrorism financing or relate to any other criminal activity;
  • Or applicable Law prohibits the Payment Transaction from being executed and we are required to carry out further financial crime checks;

In addition to the actions set out above, we reserve the right to also take any of the following actions following a review:

  • Hold funds subject to a Payment Transaction;
  • Suspend or terminate your Account;
  • Seize funds/Account to comply with a court order, warrant, and / or other legal process; and / or
  • Reverse a Payment Transaction (i.e. return funds to the payer account).

If a Payment is subject to an investigation, we may place a hold on the payment and a hold on your account prior to the Applicable Laws of the Federal Republic of Nigeria and also provide notice to the recipient. Following our review, we may either approve or cancel the Payment Order. If we approve a Payment Order, we shall provide notice to the recipient. If the Payment Order has been cancelled, we may, subject to the Applicable Laws, return the money to your account balance. Where an investigation is ongoing, we reserve the right to freeze your Account.

We also reserve the right to freeze and block your Account if we discover any funds to have been acquired illegitimately or where you are unable to provide details of the original source of the funds from your Sending Account to your Rizoka account

If a Payment is rejected or delayed, provided it is permitted by Law, you will be informed of the reason and action taken but if that is not possible immediately, you will be notified after.

Indemnify me:

  • If an unauthorized payment is done through your account when you have a lost or stolen devices or a situation where you have failed to keep your Verification Details safe, you are liable to your losses alone and where there is,
  • theft or misappropriation of verification was not detectable by you prior to the Payment Transaction
  • But you shall not bear any liability for unauthorized payment Transaction in cases where: The damage was caused by our action or negligence (including that of our employees and / or agents)
  • Except where you have acted fraudulently, you shall bear any liability for unauthorised Payment Transaction in such cases.
  • You will bear full liability for any unauthorized transactions in cases where;
  • You have committed fraud; or
  • You have intentionally or due to gross negligence breached one or several of the obligations regarding the keeping of account safe as stipulated in this agreement and a situation you deliberately failed to notify us without undue delay of becoming aware of the loss, theft or misappropriation use of the authentication tools.
  • As an individual using our website or mobile application to carry out transactions, in situations where you have failed to identify a fraudulent transaction carried out on your personal account within a period of not more than 5 working days. You are liable for such damages and the consequences thereafter.

Termination of Agreement

Upon termination of this Agreement for any reason, we have the right to restrict your access to the Services we offer including deactivating your Account to stop your access to the Services we render to you and the use of our third parties services

Upon the termination of this Agreement, we shall:

  • Stop any Payment Transactions that have not yet been received;
  • Close your Rizoka account

Also, we will have no further obligations towards you in respect of this Agreement.

We will redeem all monetary balance in your Rizoka account to your designation account as chosen by you and we shall deduct all monetary charges in this regard.

Service Fees

You are obliged to pay us the fees for the services provided to you by us under this Agreement, In case there are charges for a service provided to you, we shall debit funds from your Rizoka balance accordingly without notifying you.

If you have further questions about these terms of service, kindly reach out to us via

Email: contact@rizoka.com

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

IMPORTANT – PLEASE CAREFULLY READ AND ENSURE YOU UNDERSTAND THIS TERMS OF SERVICE BEFORE ACCESSING, USING, OR ENGAGING WITH OUR WEBSITE OR MOBILE APPLICATION. YOU MAY ONLY APPLY FOR, OPEN, AND MAINTAIN A PERSONAL OR A BUSINESS ACCOUNT WITH RIZOKA (“ACCOUNT”) AND/OR OTHERWISE ACCESS OR USE THE SERVICES IF YOU AGREE TO THIS TERMS OF SERVICE. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR PERSONAL RECORDS.

Introduction

Rizoka is a Financial Technology company. Rizoka is not a Licensed Bank. All Financial transactions are done through our licensed partners.

Terms of Service

This User Agreement applies to your entire use of Rizoka’s products and services and any future updates and features or services that may be offered by Rizoka on our website https://rizoka.com and our mobile app not minding if you are a visitor or a customer. The Services are provided to you subject to this agreement.

By using Rizoka Services you accept and agree to be bound and abide by these Terms. If you do not agree with any part of the Terms, please do not proceed to creating an account.

You acknowledge and agree that by using the Services, your data, including any personal information, may be collected, used, transferred and processed in accordance with our Privacy Policy.

These Terms include a mandatory arbitration provision and a waiver of class actions.

Permitted Uses

You may use Rizoka platform solely for lawful purposes related to our financial service offerings.

You agree not to:

  • Use Rizoka platform for any illegal, fraudulent, money laundering purpose.
  • Misrepresent your identity or provide false information.
  • Engage in any conduct that could damage, disable, or impair the platforms functionality.

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and up-to-date information.
  • Maintain the confidentiality of your credentials.
  • Notify us immediately of any unauthorized use of your account.

Type of USD Account

We currently offer Personal and Business Account.

Personal Account

Eligibility: You must be at least 18 Years of age and must have a valid means of identification and must have a valid residential proof of address to be eligible for a personal account.

Business Account:

Eligibility: You must be at least 18 years old and have a legal business entity or legal representative of such entity to access and use Rizoka Services. By using the service, you represent and warrant that you are eligible to use the services and that you will comply with all applicable laws and regulations.

Requirement

Full Name, Residential Address, Date of Birth, Email Address, Phone Number

Proof of Identity: a copy of any of the following documents:

  • a valid passport; or
  • a valid State or national Identification Card;

Proof of Address: a copy of any of the following documents:

  • a valid Drivers License;
  • lease contract
  • recent bank statement
  • Recent government issued tax statement
  • Recent utility bill

Personal Account

  • Name (as displayed on your Government ID Card)
  • Residential Address
  • State of Residence
  • City
  • Date of Birth
  • Government Issued ID card (Passport, Drivers License, State ID, Voters Card)
  • Source of funds.
  • Expected Monthly Income

We may also require additional information if we are not satisfied with the details supplied and we have rights to reject your application if we feel your information is not accurate therefore, you must attest that the information provided are accurate and not false, inaccurate in any form.

Business Account

  • Name of Company’s Legal Name
  • Company’s Trade Name
  • Company Registration Certificate
  • Registered Business Address
  • Article of Association
  • Tax Identification Number (TIN)
  • State of Operation
  • Proof of Business Address (Bank Statement)
  • Details of Ultimate Beneficiary Owner (UBO)

Transaction Limit: Please see details in your Personal Account on Rizoka platform.

Safeguarding Your Account

It is your duty to safeguard your Rizoka account and you must take all reasonable precautions to keep your account safe to prevent fraudulent use of them. You must use reasonable endeavours to prevent any unauthorized access to the use of your Rizoka account and should notify us immediately by email at contact@rizoka.com or call our business concierge +234 (201) 330 - 6155 if you notice any unauthorized access or use, or any suspicion to your account occurs any time.

  • Your login for your Account should not be disclosed to anybody or kept in written form to prevent fraud and misuse of your account. We also recommend that obvious passwords, such as your name or the phase “password”, are not used.
  • You should also take care to ensure that no one hears or sees your login details when you use it
  • Do not disclose your full login details or password to anyone, including the Police and us
  • Never write your password down and keep it where an unauthorized person can get access to it
  • Change your login details and / or password immediately and inform us as soon as possible if you know, or even suspect, that someone else knows any of those details, or if we ask you to
  • Keep any computer / device you use to access the App secure and use up to date virus checking software and personal firewall software.
  • Never access the App from any shared device (or any public internet access device or access point) or any device connected to a local area network
  • Make sure you always log out of your personal account, and never leave your device unattended when you are logged in and
  • Never share any Account details or payment details on social media or any website.

Modifications to these Terms

Rizoka may update any of these Terms at any time and at our sole discretion. Please check this site periodically for updates to these Terms so you are aware of any changes. We may update these Terms from time to time to reflect changes to our product and service deliveries on Rizoka’s platform. When we make some changes to these Terms, we will notify you through In app notification at the top of your mobile application. Your continued use of our Services, Site and mobile application and/or products after the Effective Date of any such changes constitutes your acceptance of the updated Terms.

Intellectual Property

All content on Rizoka, or associated with Rizoka’s Services or products, including but not limited to text, graphics, logos, images, videos, mobile application, and trademarks ("Intellectual Property"), is owned by and licensed to the Company and is protected by intellectual property laws.

We grant you a revocable, limited, non-exclusive, non-transferable, and non-sublicensable license to access and use Rizoka Platform and Services for their intended purpose, subject to your compliance with these Terms. You may not copy, modify, distribute, sell, or otherwise use our Intellectual Property without our prior written consent.

Feedback

If you provide Rizoka with reports, comments, suggestions, ideas, or other feedback regarding the products and Services, or our Company in any capacity, whether written or oral (“Feedback”), you grant Rizoka a worldwide, royalty-free, perpetual, irrevocable license to use, modify, distribute, and otherwise exploit such feedback for any purpose, including the development, improvement, and marketing of products and services. You acknowledge that Rizoka has no obligation to use or respond to your feedback, and that all feedback is provided on a non-confidential basis, without compensation or further obligation to you.

Confidential Information

You agree that certain non-public information provided by Rizoka to you, including information relating to our Services or Rizoka’s business processes that is considered confidential by Rizoka or that a reasonable person would understand to be confidential will be held by you in strict confidence and treated as the confidential and proprietary property of Rizoka. You will not disclose any of the foregoing to any person, unless specifically authorized to do so in writing by Rizoka or unless required by law.

Rizoka will take reasonable efforts to maintain in confidence any non-public information provided by you to Rizoka that is expressly identified by you as confidential or that a reasonable person would understand to be confidential. Rizoka will not disclose confidential and non-public records and information of you to any person, unless specifically authorized to do so by you or unless required by law.

Prohibited Use

You agree not to:

  • Use Rizoka platform, products and services to violate any applicable laws or regulations.
  • Attempt to gain unauthorized access to any systems or networks associated with the us.
  • Interfere with or disrupt the operation of the site or services.
  • Use automated means (e.g., bots, scrapers) to access or interact with the Website or mobile application without our permission.

We reserve the right to monitor, restrict, suspend, or terminate your access to our platform if we determine or discover in our sole discretion, that you have violated these Terms.

Data Usage Including for Improvement and Development

By using our Site and Services, you acknowledge that you have read and agree to our Privacy Policy. The policy explains how Rizoka collects, uses, and protects data. You understand that the use of Rizoka’s Services may mean that another company’s privacy policy may govern your usage.

We implement industry-standard security measures to protect your information. However, we cannot guarantee absolute security. You acknowledge and accept the risks of transmitting data over the internet.

By using our services, you acknowledge and agree that Rizoka may collect, process, and use your data (including but not limited to usage data, transactional data, and Feedback) for the following purposes, without the need for further consent:

  • Product and Service Improvement: To enhance, optimize, and refine our existing products and services, including the development of new features, functionalities, and updates.
  • Development of New Products: To use your data to research, design, and develop new products, services, and features, including for artificial intelligence (AI) and machine learning models, as well as traditional models.
  • Training AI Models: To use the data for the purpose of training, fine-tuning, and improving AI algorithms, machine learning models, and other analytical systems to provide better user experiences, enhance decision-making, and improve the overall quality of services offered.
  • Business and Analytical Purposes: To analyse trends, usage patterns, and customer preferences to improve our business operations, marketing strategies, and customer support services.

By using our services, you grant Rizoka a worldwide, royalty-free, perpetual, irrevocable license to use, store, and process the data provided in connection with these activities.

You understand and agree that your data may be encrypted, anonymized, or otherwise processed to protect your privacy while being utilized for the above purposes.

Additional Communications

You consent to accept and receive communications from Rizoka, including e-mail, text messages, telephone calls, and push notifications to the phone number you provide. These are non-telemarketing communications hence may be generated by our team to keep you on the know including for the purposes of, but not limited to, secondary authentication, receipts, reminders and other notifications.

You certify, warrant and represent that the telephone number you have provided to us is your personal or business contact number and not someone else’s.

You represent that you are permitted to receive calls and text messages at the telephone number you have provided to us.

You agree to promptly alert us whenever you stop using a telephone number. Standard message and data rates applied may be applied by network carrier which may apply to the text messages Rizoka sends you. We may modify or terminate our SMS messaging services from time to time, for any reason without liability to you.

You may only opt-out of receiving email message communications by replying following the amil guidelines

Disclaimers

No Warranties: The platform, any products, and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee uninterrupted or error-free operation.

Limitation of Liability: To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or Services, including but not limited to data loss or business disruption, even if advised of the possibility of such damages.

Our Duties

We review account and payment Transaction activity at various times, including when you initiate a transfer of funds to ensure full compliance with applicable laws of the federation and amongst other things, suspicious or illegal activity. If and where appropriate we have the right to refuse any Payment Order and / or delay and investigate the execution of the Payment Transaction where:

  • We believe or suspect that a Payment Transaction may be fraudulent, money laundering, terrorism financing or relate to any other criminal activity;
  • Or applicable Law prohibits the Payment Transaction from being executed and we are required to carry out further financial crime checks;

In addition to the actions set out above, we reserve the right to also take any of the following actions following a review:

  • Hold funds subject to a Payment Transaction;
  • Suspend or terminate your Account;
  • Seize funds/Account to comply with a court order, warrant, and / or other legal process; and / or
  • Reverse a Payment Transaction (i.e. return funds to the payer account).

If a Payment is subject to an investigation, we may place a hold on the payment and a hold on your account prior to the Applicable Laws of the Federal Republic of Nigeria and also provide notice to the recipient. Following our review, we may either approve or cancel the Payment Order. If we approve a Payment Order, we shall provide notice to the recipient. If the Payment Order has been cancelled, we may, subject to the Applicable Laws, return the money to your account balance. Where an investigation is ongoing, we reserve the right to freeze your Account.

We also reserve the right to freeze and block your Account if we discover any funds to have been acquired illegitimately or where you are unable to provide details of the original source of the funds from your Sending Account to your Rizoka account

If a Payment is rejected or delayed, provided it is permitted by Law, you will be informed of the reason and action taken but if that is not possible immediately, you will be notified after.

Indemnify me:

  • If an unauthorized payment is done through your account when you have a lost or stolen devices or a situation where you have failed to keep your Verification Details safe, you are liable to your losses alone and where there is,
  • theft or misappropriation of verification was not detectable by you prior to the Payment Transaction
  • But you shall not bear any liability for unauthorized payment Transaction in cases where: The damage was caused by our action or negligence (including that of our employees and / or agents)
  • Except where you have acted fraudulently, you shall bear any liability for unauthorised Payment Transaction in such cases.
  • You will bear full liability for any unauthorized transactions in cases where;
  • You have committed fraud; or
  • You have intentionally or due to gross negligence breached one or several of the obligations regarding the keeping of account safe as stipulated in this agreement and a situation you deliberately failed to notify us without undue delay of becoming aware of the loss, theft or misappropriation use of the authentication tools.
  • As an individual using our website or mobile application to carry out transactions, in situations where you have failed to identify a fraudulent transaction carried out on your personal account within a period of not more than 5 working days. You are liable for such damages and the consequences thereafter.

Termination of Agreement

Upon termination of this Agreement for any reason, we have the right to restrict your access to the Services we offer including deactivating your Account to stop your access to the Services we render to you and the use of our third parties services

Upon the termination of this Agreement, we shall:

  • Stop any Payment Transactions that have not yet been received;
  • Close your Rizoka account

Also, we will have no further obligations towards you in respect of this Agreement.

We will redeem all monetary balance in your Rizoka account to your designation account as chosen by you and we shall deduct all monetary charges in this regard.

Service Fees

You are obliged to pay us the fees for the services provided to you by us under this Agreement, In case there are charges for a service provided to you, we shall debit funds from your Rizoka balance accordingly without notifying you.

If you have further questions about these terms of service, kindly reach out to us via

Email: contact@rizoka.com

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.