Privacy Policy

At Rizoka, the privacy of our customers and users of our services and their Personal Data is very important to us. And in line with our company policies, we have written this Privacy Policy to explain the privacy practices in respect to how we collect and process your data, how we retain these data and share your personal data when you visit our website, mobile applications or use our mobile application as well as your rights as a data subject.

The Privacy Policy between Rizoka and you bring about our commitment to protecting your privacy and compliance with the relevant data protection laws of the Federal Republic of Nigeria. This Privacy Policies is designed to make you understand how we handle your data and in full compliance with Nigeria Data Protection Act 2023 (NDPC) provision and other applicable data protection regulatory bodies in Nigeria.

1. Data Collection and Usage

We collect several information for various usage which includes identifying you are real and an existing human and providing and delivering our Products and Service to you.

1.1 Types of Data We Collect

While using our service or creating an account on our website or accessing our platform through our mobile app or website, we may ask you to provide us with certain sensitive personal information that can be used to contact or identify you (“Personal information”) which may include, but not limited to:

  • Email address
  • First name and other names
  • Phone number
  • House address, country, state, city

We may request further for some specific document depending on the service you want us to render to you which may include but not limited to:

  • BVN, NIN, Proof of address or other valid means of verification.
  • Live location.

We may likely use your data to contact you with information regarding your account, marketing or promotional purposes and other information that may be of interest to you.

2. Data Usage

Data usage may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, live location which will be required for your address verification for account Tier 3 upgrade request, browser version, the pages that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access our platform with a certain device, we will identify such device and identify the location of such device.

2.1 Purpose of Data Usage

The purpose of collecting your data includes:

  1. 2.1.1 To provide the service under our contract with you. For example:
    • Set up an account for you.
    • Personalize your account.
    • Provide the Rizoka app when you download it into your device and recognize you as a user.
    • Detecting fraud or mischief.
    • For KYC (Know your Customer).
    • Enabling you to participate in promotions, competitions and surveys.
    • Improving our website, applications, products and services.
    • Identify where you live (Based on the specific service you are looking to get)
  2. 2.1.2 To provide certain additional features of the Rizoka service. When this is the case, we will ask for your consent.
  3. 2.1.3. To diagnose, identify and rectify specific issues that may affect your usage on our platform.
  4. 2.1.4 To evaluate and develop new features, technologies, and improvements to our service.
  5. 2.1.5 For marketing or advertising where the law requires us to seek your consent. For example, when we use cookies to understand your interests or the law requires consent for email marketing.
  6. 2.1.6 To fulfill contractual obligations with third parties.
  7. 2.1.7 To take appropriate action with reports of intellectual property infringement and inappropriate content.
  8. 2.1.8 To process your transactions.
  9. 2.1.9 To conduct business planning, reporting, and forecasting.
  10. 2.1.10 To conduct research and surveys.

3. Data Protection

We will not share your data to our partners and associate except for the purpose of transactional especially where we have a failed transaction and it is required for the purpose of delivering the best of our product and services to you and we will not and we do not share your data with a third party nor any agency except with a Court Warrant from a Court with such jurisdiction.

3.1 Our Commitment to Privacy and Data Security

At Rizoka, our foremost priority is ensuring a secure and enriching experience for all our users. In line with this, we have developed this rigorous data protection and privacy policies. We are dedicated to handling personal information with the utmost care, ensuring transparency in the way we collect, use and share such data.

3.2 Data Retention

We keep your data as long as necessary to provide you with our services and for essential business purposes, such as:

  • Maintaining the performance of our service.
  • Making data-driven business decisions about new features and offerings.
  • Complying with our legal obligations.
  • Resolving disputes.

3.3 DATA IS RETAINED UNTIL YOU REMOVE IT

It's your right to request that we delete certain of your data so at that, we can act on your request. You can also delete certain personal data directly from our Service: for example, you can edit or delete your profile picture. Where users can see and update their data themselves, we keep the information for as long as the user chooses.

4. Cookies and Third-Party Technologies

We use third parties’ technologies to improve your experience, verification such as KYC and KYB (Know your Customer and Know Your Business ) on our platform and to analyse overall usage trends.

4.1 Third-Party Technologies

We may use third-party technologies for verification of data submitted through our platform and we may also use such data for analytic tool on our platform. These technologies collect information, process them and make it understandable between us and users of our platform. Also, this information is used to improve our platform and services.

4.2 Cookie Controls

You can control how cookies are used on your device by using the settings in your web browser or either accepting it or not.

4.3 Changes to This Policy

We may update this section of our privacy policy from time to time. We will notify you of any significant changes by posting the updated policy on our platform.

5.Deleting Your Information

You have the right to request that we delete your data from our platform. However, there might be some limitations due to legal or regulatory requirements. We will explain any limitations if they apply to your request anytime you request for your data to be deleted.

6.Contact Us

If you have further questions about this policy, kindly reach out to us via: